WEB: Web Portal login fails with "Unauthorized"

Symptom

After you tried to login into Anveo Web Portal, you'll get the following error-message:

 

Cause

The login into the Dynamics NAV Service Tier (= Dynamics NAV Web Services) failed by Anveo.
(This message does not appear if a wrong license key exists.)

Solution 1

• Open WebServices.config.xml in IIS folder in C:\inetpub\wwwroot\AnveoWebStore.
• Set DomainName, NAVUserName and NAVUserPassword to an existing NAV User with the proper NAV Security permissions.

 

• NAV 2009 only: If required, synchronize NAV rights again and restart NAV Server and NAV Web Services by stopping both services first, then start both services again.
• Restart IIS Application Pool AnveoWebStore

Solution 2

First make sure, username and password are set correctly (see Solution 1).
If the SQL-Server and the NST (NAV Service Tier = NAV Web Services) are installed on different computers, make sure, that Delegation is set up correctly.
This configuration is quite time-consuming and not done by just "setting up some checkboxes".

Walkthrough: Installing the Three Tiers on Three Computers: http://msdn.microsoft.com/en-us/library/dd301254.aspx

and How to: Configure Web Services with Delegation: http://msdn.microsoft.com/en-us/library/ee414212

NAV 2009 only: We highly recommend not to use a delegation scenario. Please install Dynamics NAV web service on your SQL server.

 

Solution 3

On some servers we have seen that the encoded Web Service URL is having problems.

This variant is ok (%20 for a space)

http://servername:7047/InstanceName/WS/CRONUS%20International%20Ltd./Codeunit/Web_Communication

 

This variant sometimes causes issues %20 for a ,

http://servername:7047/InstanceName/WS/CRONUS%20Canada%2C%20Ltd./Codeunit/Web_Communication

Working alternative:

http://servername:7047/InstanceName/WS/CRONUS%20Canada,%20Ltd./Codeunit/Web_Communication

Anveo Client Suite 6.01

Beginning with Anveo Client Suite 6.01, you can also set UseNAVWSAddressUrlEncoding to false instead.